Clara McKibbin: askporter to solve your property problems from a very human angle...
Are we handing over too much power to machines and robots with all the latest and greatest apps and AI tools?
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What if someone could ensure the changes and developments we make, have the person, the human, very much centre of focus?
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What if the resident or tenant was thought of first, before any technical changes?
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What if the client or property owner or facility manager was put ahead of any app or flashy interface?
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What if the engineer or repair man or service provider was considered before any AI entity?
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That's exactly the approach that askporter has taken.
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That's why askporter has been able to help L&G's Affordable Homes tenants to fix 30% of their housing issues by themselves.
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That's how askporter has been able to help solve the headaches that contractors and engineers usually face, by being able to successfully automatically diagnose 97% of issues raised.
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Forget about computers and efficiencies, what actually makes people's lives easier?
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It's a tenant having instant answers and information about an issue anytime, day or night, and not having to wait on a call centre opening or an enquiry eventually being answered.
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It's a property/portfolio owner being able to focus on the\xa0bigger and most important ways they can improve their properties and lives, without being distracted and bogged down by low-level issues and noise.
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It's the residents and the managers of social housing estates being able to have instant communication, have problems solved, and have daily lives improved.
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People want to be heard and understood.
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Today's guest, Clara McKibbin, Head of Customer Experience at askporter, has been fully focused on the experience, the journey, and the communication that the human people involved in property really yearn for.
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Designed with the people in mind.
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Observed and improved for making resident's lives better and with less friction points.
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Working and collaborating with owners, managers and contractors to make the individual human experiences to be properly listened to and acted upon.
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Looking for pain points to be removed? For problems to be solved? Then askClara at askporter...