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Ep.175: Alex (@aebridgeman) is joined by Philip Hussey (@philipdhussey).\n\nMy guest on this episode is Philip Hussey, CEO of Outerland, a landscape maintenance, new build, and snow removal business in Cape Cod, owned by Chenmark. Philip took the CEO role through Chenmark's GVP program in January 2022. A concept he spends a lot of time thinking about that we discuss in detail is their focus on their internal customer, i.e., the Outerland team.\nThey believe by serving and delighting their internal customers, they will do the same towards their external customers. I love the concept and think CEOs of any business can benefit from hearing their philosophy. We also talk about being the high-end service provider and what that looks like, recruiting for high-end and customer service-oriented companies that Phillip admires.\nListen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.\xa0\nLearn more about Alex and Think Like an Owner at https://tlaopodcast.com/\n\nLinks:\nOuterland\nChenmark\nPhilip on LinkedIn\n\nTimestamps\n(00:03:44) Outerland and executing a rebrand\n(00:08:11) Describing the ideal Outerland customer\n(00:09:58) How Outerland differentiates themselves\n(00:12:26) Building trust with customers\n(00:16:37) Recruiting talent\n(00:22:16) Internal customers\n(00:26:10) Off-season opportunities\n(00:28:58) Upsell strategies\n(00:32:05) Studying other companies that create \u201cWow\u201d moments\n(00:43:28) Making sure Management gives a damn\n(00:46:20) What strongly held belief have you changed your mind on?\n(00:48:05) What\u2019s the best business you\u2019ve ever seen?