99. Best of: How to Handle Challenging Conversations
Being a better listener has a lot to do with silence, says Collins Dobbs, a lecturer in management at Stanford Graduate School of Business. \u201cA lot of people are uncomfortable with the smallest modicum of silence, but learning often happens when we create distance for useful reflection.\u201d
In this episode of Think Fast, Talk Smart, Dobbs talks with host Matt Abrahams about the importance of \u201cspace, pace, and grace\u201d when you\u2019re receiving others\u2019 feedback and handling the emotions that come out during tough discussions.
\u201cThere\u2019s often a lot more focus on the skill set on delivering emotion than receiving emotion, but if the receiver of emotion can put themselves in a place of curiosity, agency, and openness \u2026 it opens up a whole new world of possibilities.\u201d
Dobbs is an executive coach and teaches several courses, including Interpersonal Dynamics and Leadership Labs.
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