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As a communication expert, Alison Wood Brooks spends a lot of time talking about talking. But, as she says, listening is just as important.
\\u201cMy course is called TALK,\\u201d says Wood Brooks, who is the O\'Brien Associate Professor of Business Administration and Hellman Faculty Fellow at Harvard Business School. \\u201cThe great irony is that it should really be called LISTEN. It\\u2019s hard to be a good listener yet so very important.\\u201d
In the latest episode of Think Fast, Talk Smart, Wood Brooks covers conversation strategies for active listening, turning anxiety into excitement, and knowing when it\\u2019s time to change the subject.
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