Podcasts Technology The Tech Trek The Customer Journey and Achieving Product Market Fit

The Customer Journey and Achieving Product Market Fit

Published: Jan. 2, 2024, 9:19 p.m.

In this episode, Amir Bormand interviews Ryan Glasgow, the CEO of Sprig. They discuss Ryan's journey from pre-Sprig to launching the company, focusing on building products centered around experience data. Ryan explains how Sprig is a product experience insights platform that helps companies understand what their customers think of their products. They delve into the different products offered by Sprig, including in-product surveys, session replay, prototype testing, and AI. Tune in and learn more about how Sprig revolutionizes customer feedback and product development.

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Highlights

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[00:01:06] Sprig's core product: in-product surveys.

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[00:04:02] Early-stage company experiences.

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[00:07:36] The evolution of CDs.

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[00:11:38] Customer journey and product fit.

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[00:15:25] Outbound feedback is crucial.

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[00:18:12] User experience management.

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[00:23:48] Identifying core supporters of the product.

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[00:26:06] Product market fit and learnings.

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Guest:

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Ryan Glasgow is the founder and CEO of Sprig. Sprig is the leading product experience insights platform and works with high-growth companies, including Figma, Notion, Loom, and Dropbox.

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Before starting the company, Ryan was a Product Manager and early team member at five different companies that he helped scale from startup to successful exit, including Weebly, which was acquired by Square, and Vurb, which Snapchat acquired.

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Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player.

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Want to learn more about us? Head over at\xa0https://www.elevano.com

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Have questions or want to cover specific topics with our future guests?
Please message me at\xa0https://www.linkedin.com/in/amirbormand\xa0(Amir Bormand)