The discussion explored new ways to provide better and more accessible service and included brief presentations by the panelists and opportunities for audience questions. Liu is an author and a frequent commentator on CNN, MSNBC and CNBC. Panelist included Mike Crandall, University of Washington iSchool professor, Debbie Cook, Washington Assistive Technology Act Program director, Vanessa Fox, Ignition Partners' Entrepreneur-In-Residence, and Monica Guzman, newsgatherer at seattlepi.com and chief contributor to The Big Blog.