RHS 187 - Unlocking the Future of Insurance: Insurtech Collaboration, Adaptability, and the Power of AI with Brian Falchuk

Published: June 29, 2023, 9 a.m.

b'Join us for an eye-opening conversation with Brian Falchuk, author of The Future of Insurance, as we explore the exciting potential of traditional insurance carriers collaborating with insurtech solution providers.\\n\\nBrian shares valuable lessons from his experience in the industry, emphasizing the need to push boundaries, try new things, and adopt a fresh perspective on success. Together, we tackle the challenges insurance professionals face in delivering successful collaborations and highlight the revolutionary potential of AI and technology within the industry.\\n\\nThis fascinating discussion delves into the incentives driving insurance carriers and the importance of shifting our perspective on success. We emphasize the need to avoid hubris, ego, which can hinder progress, and the challenge of incentivizing people within large bureaucracies.\\n\\nBrian shares his thoughts on how insurers can avoid stagnation by looking for "not losers" instead of winners and the potential consequences of ignoring warning signs when it comes to technology.\\n\\nFinally, we touch on the necessity of adaptability in the face of changing buyer culture and trends. Brian stresses the importance of not putting any one ideology on a pedestal, as this can limit a business\'s success.\\n\\nWe also discuss the importance of understanding the diverse needs of different buyers and the role of AI and technology in bridging the gap between the tech and insurance industries. Don\'t miss this captivating conversation with Brian Falchuk as we uncover the future of insurance and the steps we can take to ensure success in this rapidly evolving industry.\\n\\nEpisode Highlights:\\n\\nBrian mentions that he has a new book, "The Future of Insurance," which is the third edition in the series. (4:11)\\n\\n\\nBrian discusses the importance of understanding the culture, values, and engagement in a company. (10:59)\\n\\n\\nBrian explains the difference between insurers and venture capitalists in terms of underwriting. (17:09)\\n\\n\\nBrian discusses the benefits and drawbacks of the slowness of the insurance industry in adapting to new technology and the importance of being aware of industry trends. (25:24)\\n\\n\\nBrian shares a story about a successful texting solution for claims that moved a customer to tears, highlighting the importance of delivering on promises in the insurance industry. (43:33)\\n\\n\\nBrian discusses the challenges of using buzzwords in the insurance industry and how skepticism serves as a barrier to collaboration between traditional carriers and InsurTech companies. (48:05)\\n\\n\\nBrian mentions that the \\u201cFuture of Insurance\\u201d book series emphasizes the importance of respecting staff and systems, focusing on people and processes. (53:22)\\n\\n\\n\\nKey Quotes:\\n\\n\\u201cIt\'s really hard to genuinely understand what it\'s like to live in an agent\'s shoes if you haven\'t actually been there.\\u201d - Brian Falchuk\\n\\n\\u201cThe whole book series is not about any one specific thing. It\'s about the lessons we personally need to start living, to make the change where we can.\\u201d - Brian Falchuk\\xa0\\n\\n\\nResources Mentioned:\\n\\n\\nBrian Falchuk LinkedIn\\n\\nWebsite: Brian Falchuk\\n\\n\\nBook: The Future of Insurance\\n\\n\\nReach out to Ryan Hanley\\n\\n\\nRogue Risk\\n\\nFinding Peak\\n\\nSIAA\\n\\n\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'