Kelly Cardenas is a FORBES contributor, Author, Podcaster, Founder-CEO of a National multi-million dollar Brand, and a Cultural efficiency Coach. For over 20 years, he\u2019s taught as a National Educator for John Paul Mitchell Systems. \n\nHe\u2019s also worked alongside, opened, and directed salons for the Global Artistic Director of Paul Mitchell, and has given a unique perspective of elite service in the professional beauty industry. Kelly is a true man of the people, and his favorite thing about his work isn\u2019t the hair\u2013 it\u2019s the opportunity to work through hair to reach and connect with people.\n\nThis Episode\u2019s Heavy-hitter\u2019s:\n\nKelly\u2019s father bought a personal development course and would have Kelly and his brothers listen to the tapes and write ten pages of notes a day before they could go outside and play.\n\nKelly\u2019s parents bought his first pair of clippers to cut their dog\u2019s hair. After that didn\u2019t work, he eventually ended up cutting friend\u2019s hair early on.\n\nA mentor of Kelly\u2019s, John Paul, remembers the name of all the people he meets. When asked how he does it, he says that he stays grateful.\n\nIn a single day where his director decided to quit, Kelly\u2019s entire crew walked out the door on a million dollar business, forcing him to take a hard look in the mirror. In the end, Kelly took responsibility in an admirable way and saw it as his employees leaving him rather than the business, and figured out a way to grow from it.\n\nKelly is big on culture, and he defines it as \u201can environment for sustainable growth.\u201d To further that point he explains that culture is what you do, not what you say. So in order to correct a bad culture, you\u2019ve got to change the way you act.\n\nCheck out Kelly's book: The 6 Indicators for Business and Life\nhttps://store.kellycardenassalon.com/products/6-indicators-of-business-life-by-kelly-cardenas\n\nPodcast: https://podcasts.apple.com/us/podcast/the-kelly-cardenas-podcast-attitude-determines-altitude/id1330521935\n\nIf you enjoyed this episode, please leave a review: https://ratethispodcast.com/thepozcast\n\n#thePOZcast is brought to you by our friends at Interseller \u2013 the prospecting + outreach platform of recruiters and sellers. Whether you\u2019re doubling down on business development or recruiting talent, Interseller does all the heavy lifting of finding contact data, automating the email and follow-up process, and syncs all that rich data into 20+ CRMs and ATSs. Reach out and get going in a 2-week *free* trial today and let them know you heard about them from Adam on #thePOZcast.\n\nCheck out a free demo today! https://bit.ly/2Fbm/BZ\n\nFor more, please visit www.thePOZcast.com Thanks!