On this episode of #ThePlaybook, Tony DiSilvestro, Founder and CEO of YNOT Enterprises, shares his insights on:\n\n\n[2:55] - Why you should consider customers who complain to be your best customers\n\n[4:07] - The roles that delegation and \u201cmicro-failures\u201d play in running several multi-million-dollar companies\n\n[6:41] - How a lack of fundamentals is responsible for most of the businesses that fail\xa0\n\n[11:32] - Why your ideal customer avatar and ideal employee avatar need to match\xa0\n\n\nTweet me your takeaway from today\u2019s episode @davidmeltzer\xa0\n\nEmail Me! david@dmeltzer.com\n\nSign up for my Free Weekly Training https://free.dmeltzer.com/friday-training-1\n\nText Me! (949) 298-2905