Maddy Alfano, Owner and President of Maria\u2019s Italian Kitchen, shares some of the most valuable lessons she\u2019s learned from watching her family\u2019s forays into the service industry and the impact that a sense of community and connectivity has upon customers.\nAlfano and host of #ThePlaybook, David Meltzer, discuss a range of topics including how Maddy\u2019s personally delivered more than 1,000 donated meals to frontline workers during the crisis and some of the ways that technology will be used to help promote safety and physical distancing in the restaurant industry going forward. The pair also share insights on why the true value of higher education comes from learning to think differently and the benefits of being an observer of the world around you.