On this episode of #ThePlaybook, Claude Silver, VaynerMedia\u2019s Chief Heart Officer, shares her ideas on:\n\n[3:05] Why she chose the title of \u201cChief Heart Officer\u201d at VaynerMedia\n\n[11:58] Her mission to make VaynerMedia into a place of belonging and bravery \n\n[13:45] The generational differences in the workforce and how they cause separation between employees\n\n[18:47] Why she focuses on energy management instead of time management\n\n\nIn this episode, Claude Silver, Chief Heart Officer at VaynerMedia, talks about her strategies for making an office into a place of belonging and bravery, why she prefers guardrails and guidelines over rules, and the value of employee retention for an organization