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Today - Clark discusses what\u2019s behind the collapse in customer service over the past 2 years and how savvy companies can distinguish themselves.\xa0Also, Tax ID theft remains a growing problem that can impact people for years. Know the two important steps tax filers can take now to protect their identity.\xa0\n\nCustomer No-Service: Segment 1\n\nAsk Clark: Segment 2\n\nTax ID Theft: Segment 3\n\nAsk Clark: Segment 4\n\n\nMentioned on the show:\n\nCustomer Experience Gets Worse. Again.\n\nComplaints are different when customers think a company cares \u2014 The Conversation\n\nChase Sapphire Preferred\xae Card Review: What You Should Know About the Travel Card\n\nBBB-File a Complaint\n\nNYTimes: First a Victim of Tax Return Identity Theft, Then a 2-Year Wait for a Refund\n\nNYTimes: Rampant Identity Theft Is Taxing the I.R.S.\n\nHow To Deal With Tax Return Identity Theft\n\nWhy You Do Not Want To Get a Big Tax Refund Check\n\nReduce your withholding to beat tax refund ID thieves\n\nWhy automatic savings works: How to do it & the best ways to save\n\nGet An Identity Protection PIN | Internal Revenue Service\n\n\nRolling PWN Attack\xa0/\xa0\xa0How to protect your keyless car from theft\n\n\nScam Alert: How To Protect Yourself From Voice Cloning\n\n\nThank you for listening today, Clarkies! If you want to be part of our \u201cClarkie\u201d segment, call 404-981-2071 to leave a comment or story. We may play it during a future episode!\nClark.com resources\n\nEpisode transcripts\n\nCommunity.Clark.com\n\nClark.com daily money newsletter\n\n\nConsumer Action Center Free Helpline: 636-492-5275\n\n\nLearn more about your ad choices: megaphone.fm/adchoices\nLearn more about your ad choices. Visit megaphone.fm/adchoices