#75 Focusing on Customer Experience with Augie Ray, Gartner
Today we\u2019re going to talk about how to focus on customer experience and what that means within an organization. While it\u2019s often said that everyone in a company has a role in customer experience, my guest today would say that, while true, if you don\u2019t have people whose role it is to focus on CX specifically, your organization can\u2019t truly be successful at it. To help me discuss this topic, I\u2019d like to welcome Augie Ray, VP of Customer Experience, Gartner.\n Learn more about your ad choices. Visit megaphone.fm/adchoices