#579: Creating forever customers with Michael Mallett, Medallia
Today we\u2019re going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product - CX Solutions Strategy at Medallia. We\u2019ll explore strategies for enhancing customer visibility, prioritizing impactful improvements, and fostering continuous improvement within organizations.\n\nI\u2019m also excited about the upcoming CX Day webinar from Medallia coming up on Tuesday, October 1, where I\u2019ll be moderating a panel including some amazing customer experience experts. We\u2019re going to give a sneak preview of some of the topics to be discussed then, and we\u2019ll include the link in the show notes.\n\nRESOURCES\nMedallia website: https://www.medallia.com\n\nRegister for the Medallia CX Day webinar: Building Loyalty: How Top Brands Create Forever Customers with CX - https://bit.ly/3M7dkQM\n\nConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom\n\nDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show\n\nCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com\n\nThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow\n\nThe Agile Brand is produced by Missing Link\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company