#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase
b"We are living in an era where customer experience is paramount, and the role of design in shaping that experience cannot be overstated. Joining us today to explore this concept as well as how an organization operationalizes a seamless end-to-end customer experience, is Kaaren Hanson, Chief Design Officer at Chase.\\nResources\\nListen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd\\nHeaded to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv\\nDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show\\nCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com \\nThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow\\nThe Agile Brand is produced by Missing Link\\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company\\nLearn more about your ad choices. Visit megaphone.fm/adchoices"