#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there\u2019s a lot of exciting announcements we\u2019ve been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading.\nToday we\u2019re going to talk about the culture, technology, and priorities the enterprise needs to deliver great customer experience, and continuously improve it over time.\xa0\nTo help me discuss this topic, I\u2019d like to welcome Abhii Parakh, Head of Customer Experience at Prudential.\nResources\nSign up for The Agile Brand newsletter here:\xa0https://www.gregkihlstrom.com\nGet the latest news and updates on LinkedIn here:\xa0https://www.linkedin.com/company/the-agile-brand/\nFor consulting on marketing technology, customer experience, and more visit GK5A:\xa0https://www.gk5a.com\nCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology:\xa0https://www.agilebrandguide.com\nThe Agile Brand podcast is brought to you by TEKsystems. Learn more here:\xa0https://www.teksystems.com/versionnextnow\nThe Agile Brand is produced by Missing Link\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.\xa0https://www.missinglink.company\nLearn more about your ad choices. Visit megaphone.fm/adchoices