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We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there\u2019s a lot of exciting announcements we\u2019ve been seeing, plus a chance to hear from leaders at Medallia \u2013 like my guest today - as well as their customers about where the world of customer experience is heading.\nToday we\u2019re going to talk about what it means to be a leader in customer experience and what trends and innovations CX leaders and leading brands need to understand to keep their competitive edge.\nTo help me discuss this topic, I\u2019d like to welcome Joe Tyrrell, CEO at Medallia.\nResources\nMedallia website: https://www.medallia.com\xa0\nSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com\nGet the latest news and updates on LinkedIn here:\xa0https://www.linkedin.com/company/the-agile-brand/\nFor consulting on marketing technology, customer experience, and more visit GK5A:\xa0https://www.gk5a.com\nCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology:\xa0https://www.agilebrandguide.com\nThe Agile Brand podcast is brought to you by TEKsystems. Learn more here:\xa0https://www.teksystems.com/versionnextnow\nThe Agile Brand is produced by Missing Link\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.\xa0https://www.missinglink.company\nLearn more about your ad choices. Visit megaphone.fm/adchoices