#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
There is a lot of talk about how important customer experience is in today\u2019s competitive landscape, but getting leaders, employees, and stakeholders all aligned to make it happen is still not a simple task.\nToday we\u2019re going to talk about what it takes to create great customer experience. To help me discuss this topic, I\u2019d like to welcome Jon Picoult, Founder of Watermark Consulting and Author of the book Impressed to Obsessed.\nRESOURCES\nJon Picoult\u2019s website: www.jonpicoult.com\nFrom Impressed To Obsessed book website: www.impressed2obsessed.com\nWatermark Consulting Customer Experience ROI Study: www.watermarkconsult.net/cx-roi\nThe Agile Brand podcast website:\xa0https://www.gregkihlstrom.com/theagilebrandpodcast\nSign up for The Agile Brand newsletter here:\xa0https://www.gregkihlstrom.com\nGet the latest news and updates on LinkedIn here:\xa0https://www.linkedin.com/company/the-agile-brand/\nThe Agile Brand is produced by Missing Link\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.\xa0https://www.missinglink.company\nLearn more about your ad choices. Visit megaphone.fm/adchoices