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b'The state of customer experience is continually changing, as brands increasingly compete based on the experience they can deliver to their customers across channels, and across the customer journey. The winners in this race gain new customers through reputation and word of mouth, retain existing customers through loyalty and increased customer lifetime, and those who struggle to keep up can sometimes face an ever-widening gap in experience maturity.\\n Genesys, a leading provider of customer experience and call center technology platforms, recently released its State of CX 2023 report, and today I\\u2019m going to discuss some of the most striking findings with one of its contributors.\\n To help me discuss this topic, I\\u2019d like to welcome Ginger Conlon, Thought Leadership Director and Customer Experience Advocate at Genesys.\\n RESOURCES\\n Genesys State of CX report: https://www.genesys.com/resources/state-of-cx\\n Genesys website: https://www.genesys.com\\n The Agile Brand podcast website:\\xa0https://www.gregkihlstrom.com/theagilebrandpodcast\\n Sign up for The Agile Brand newsletter here:\\xa0https://www.gregkihlstrom.com\\n Get the latest news and updates on LinkedIn here:\\xa0https://www.linkedin.com/company/the-agile-brand/\\n For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more\\xa0here:\\xa0https://www.teksystems.com/versionnextnow\\n The Agile Brand is produced by Missing Link\\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.\\xa0https://www.missinglink.company\\n Learn more about your ad choices. Visit megaphone.fm/adchoices'