#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
b'Today we\\u2019re going to talk about listening to customers, aligning leadership around a customer experience strategy, and connecting your CX strategy to real challenges and opportunities.\\n To help me discuss this topic, I\\u2019d like to welcome Karen Mangia, Best Selling Author and Vice President, Customer & Market Insights at Salesforce.\\n RESOURCES\\n The Agile Brand podcast website:\\xa0https://www.gregkihlstrom.com/theagilebrandpodcast\\n Sign up for The Agile Brand newsletter here:\\xa0https://www.gregkihlstrom.com\\xa0\\n Get the latest news and updates on LinkedIn here:\\xa0https://www.linkedin.com/company/the-agile-brand/\\xa0\\n For consulting on marketing technology, customer experience, and more visit GK5A:\\xa0https://www.gk5a.com\\xa0\\n The Agile Brand podcast is brought to you by TEKsystems. Learn more here:\\xa0https://www.teksystems.com/versionnextnow\\n The Agile Brand is produced by Missing Link\\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company\\n If you are struggling with projects, sign up for Basecamp. Their pricing is simple and they give you ALL their features in a single plan. No upsells. No upgrades. Go to https://www.basecamp.com/agile and try Basecamp for free. No credit card required and cancel anytime. Thank you, Basecamp for sponsoring this episode!\\n Learn more about your ad choices. Visit megaphone.fm/adchoices'