#296: Customer Success for Brand Success with Scott Salkin of Gainsight
According to Gainsight\u2019s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams - which translates to the fact that investing in customer success increases both revenue and overall value of the business.\nToday we\u2019re going to talk about Customer Success Operations and the role it plays in the current success and future growth of companies.\nTo help me discuss this topic, I\u2019d like to welcome Scott Salkin, SVP and GM, Gainsight Essentials at Gainsight.\nRESOURCES\nLearn more about Basecamp, including a free trial here:\xa0 https://www.basecamp.com/agile\xa0\nThe Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast\nSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com\nGet the latest news and updates on LinkedIn here:\nhttps://www.linkedin.com/company/the-agile-brand/\nFor consulting on marketing technology, customer experience, and more visit GK5A:\nhttps://www.gk5a.com\nThe Agile Brand podcast is brought to you by TEKsystems. Learn more here:\nhttps://www.teksystems.com/versionnextnow\nLearn more about your ad choices. Visit megaphone.fm/adchoices