#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
b'Today we\\u2019re going to talk about how to ensure your organization takes a structured approach to providing a consistently great customer experience through CX governance. To help me discuss this topic, I\\u2019d like to welcome Wendy Pravda, Principal Customer Experience Advisor at Medallia.\\n Learn more about your ad choices. Visit megaphone.fm/adchoices'