#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to succeed\u2026 or fail. Today we\u2019re going to talk about the importance of ensuring you are approaching the \u201cpeople and processes\u201d component of your change initiative in the right way.\nTo help me discuss this topic, I\u2019d like to welcome Sara Taheri, Chief Platform Owner for the Contact Center Transformation & Robotics at Prudential Financial.\nLearn more about your ad choices. Visit megaphone.fm/adchoices