#226: Winning over CX skeptics, with Sami Nuwar, Medallia
Today we\u2019re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss this topic, I\u2019d like to welcome Sami Nuwar, Customer Experience Advisory at Medallia.\nLearn more about your ad choices. Visit megaphone.fm/adchoices