Today we\u2019re going to talk about operationalizing great patient experience, and how to prioritize this while continuing to deliver great services. To help me discuss this topic, I\u2019d like to welcome Lorie Dolo, Patient Experience Designer and Health Care Operations Expert\nLearn more about your ad choices. Visit megaphone.fm/adchoices\nLearn more about your ad choices. Visit megaphone.fm/adchoices