#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
b'Today we\\u2019re going to talk about agility in our systems of measurement, and how we approach meaningful change in customer experience in an organization. To help me discuss this topic, I\\u2019d like to welcome Desirree Madison-Biggs, Head of US Advisory Services at Teresa Monroe.\\n Learn more about your ad choices. Visit megaphone.fm/adchoices'