#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
b'Today we\\u2019re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I\\u2019d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'