#206: Customer Journey Management as Change Management with Erin Zentz, AARP

Published: Jan. 4, 2022, 5 a.m.

Today we\u2019re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I\u2019d like to welcome Erin Zentz, Director of Experience Design, AARP\nLearn more about your ad choices. Visit megaphone.fm/adchoices