#190: The Retail Customer Experience with Erica James, Medallia
b'Every industry has its unique challenges and opportunities in delivering great customer experience. Today we\\u2019re going to talk about Customer Experience and Retail. To help me discuss this topic, I\\u2019d like to welcome Erica James, Global Head of Retail Practice at Medallia.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'