#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Healthcare can provide some of the most rewarding as well as the most challenging implementations of customer experience initiatives, and presents many unique scenarios that companies in other industries simply don\u2019t encounter. Today we\u2019re going to talk about the patient experience, and how it is both similar and different to other types of customer experience work, as well as how to be successful in creating a great patient experience. To help me discuss this topic, I\u2019d like to welcome Brian Carlson, Vice President Patient Experience, Vanderbilt University Medical Center.\n Learn more about your ad choices. Visit megaphone.fm/adchoices