#152: Agile Customer Experience with Steve Pappas
Today we\u2019re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I\u2019d like to welcome Steve Pappas, Head of US & CMO at Panviva and Host of the Podcast at ScienceOfCX.com.\n Learn more about your ad choices. Visit megaphone.fm/adchoices