#147: Creating Repeat Customers with Shep Hyken
Today we\u2019re going to talk about a critical component of the customer experience: creating customer loyalty so you have satisfied customers, advocates for your brand, and, ultimately customers who COME BACK for more. To help me discuss this topic, I\u2019d like to welcome Shep Hyken, Chief Amazement Officer, Customer Service Speaker, Customer Serv. & Customer Experience Expert, keynote speaker and best selling author. His new book I\u2019ll Be Back, where he deals with these topics will be available soon.\n Learn more about your ad choices. Visit megaphone.fm/adchoices