#146: Building a Customer-Centric Organization with Ilenia Vidili
Today we\u2019re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I\u2019d like to welcome Ileniah Vidili, Customer Experience Advisory and Author of the book, Journey to Centricity.\n Learn more about your ad choices. Visit megaphone.fm/adchoices