Ep. 55 // From Over-the-Road to Over-the-Phone
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\nAre you settling into an office chair today? Or are you manning the driver\u2019s seat? Our guests are right at home in both places. We welcome Maya Hernandez, Brian Johnson, and Chris Chaney to sit down with us in this episode of Terminal Exchange.
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\nThese three drivers turned driver managers are the breath of fresh air you\u2019ve been waiting for at Terminal Exchange. They share a full-circle perspective of Nussbaum from the heart of a driver and the thoughts of a driver manager.
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\nBut what brought them into the office? And is there that big of a difference between office work and their first presumptions of it? In one word \u2013 yes.
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\nListen to the driver\u2019s voice \u2013 the frustrations of both roles, the eye-opening realizations, and the game of Tetris that is the trucking industry.
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\nEnjoy Maya, Brian, and Chris\u2019s stories from over-the-road to over-the-phone.
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\nPhotos
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\nQuotes
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\n* Chris: \u201cThis was a great opportunity to be able to come inside and help people with something that I really love doing.\u201d* Brian: \u201cThere were times where, sitting in my truck, I didn\u2019t say it directly to them, but I was screaming at them sitting in that truck.\u201d* Maya: \u201cAs long as we are communicating and keeping those doors open, there is nothing that can\u2019t get accomplished.\u201d* Maya: \u201cWhen you call and you think that the planner and your DM have lost their bananas, and they don\u2019t know what they\u2019re doing when it comes to your hours. It\u2019s easily resolvable by a simple phone conversation and a good attitude.\u201d* Brian: \u201cI have no problem routing you outside of Chicago. Because I know it takes one person to screw up everybody\u2019s day there.\u201d* Maya: \u201cI couldn\u2019t have a job without a driver. The driver could not have a job without our sales team, and our CACs, and our load planners. We all make up this company.\u201d* Chris: \u201cI have to take care of my people. I have to care for my team. We want our drivers to be successful.\u201d* Maya: \u201cThirty-four hours is never enough at home\u2026 You have to be a wife or a husband. You have to be a mom. You have to be a friend, and you have 34 hours to be all these different things before you have to go back out on the road again.\u201d
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