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Years ago, customer success was only something you'd think about when you start to "lose" customers but now you definitely have to be more proactive. In today's episode of Tech Sales Insights, Randy welcomes Jeff Depa, Chief Revenue Officer at Gainsight.\n\nJeff shares his insights on helping businesses across different industries achieve durable growth through technology, partnerships, and value creation overall. He talks about Gainsight's current ICP and how they even manage to work with some companies outside of their ICP and drive growth there.\n\nINSIGHTS OF THE DAY\nJEFF: There are a lot of great ways to leverage AI \n\u201cThink about your customer house score. How do I actually optimize the house score and understand where I have the opportunity for either expansion or risk of potential churn? And so we have AI tools that allow you to go optimize that house score, backflow test it, and determine if I tweak the score this way, all the higher confidence in terms of what my outcomes are actually going to be as it relates to retention, expansion, and cross-sell.\u201d\n\nFind out more about Jeff Depa in the links below:\nLinkedIn: https://www.linkedin.com/in/jeffdepa/\nGainsight: https://www.gainsight.com/\n \nThis episode of Tech Sales Insights is brought to you by: \nSales Community: https://www.salescommunity.com/\nConvertiv: https://www.convertiv.com/