On the latest episode of Talking Too Loud, Chris welcomes product management expert, Julia Austin, onto the show. Julia is an Executive Fellow at Harvard Business School, an executive coach, and Founder of Good for Her, a community that helps women navigate their entrepreneurial journeys as founders. Folks (including Chris) often wonder, \u201cWhat is product management?\u201d and \u201cWhat do product managers do?\u201d. On this episode, Julia breaks down why people in this role need a deep understanding of the customer experience and why their decision-making processes hinge on trust from company founders.