Why Internal Customer Service Is So Important
The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT). Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important. When we think of \u201ccustomer service\u201d we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.\xa0 Everyone has a customer. If it is not the outside customer, then it is the internal customer \u2014 anyone within an organization who at any time is dependent on anyone else within the organization. This is the root of internal service. It is the understanding that everybody supports everybody else in the organization. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week\u2019s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author. Thank you to all our\xa0TalentCulture\xa0sponsors and partners: Dice, Jibe, TalentWise,\xa0Hootsuite, IBM, CareerBuilder, PeopleFluent,\xa0Predictive Analytics World for Workforce\xa0and HRmarketer Insight. Plus,\xa0we're big\xa0CandE\xa0supporters!