Transforming Manufacturing Operations for Customer Centricity
In 2021, Pakistan-based manufacturer\xa0Interloop\xa0had a vision: to expand beyond the hosiery category and become a \u201cfull-family\u201d producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.\nOver the last six months,\xa0Interloop\xa0has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at\xa0Interloop.\nFeroze Ahmed, chief strategy and transformation officer at\xa0Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on\xa0Interloop\u2019s agenda.\nLearn more about your ad choices. Visit megaphone.fm/adchoices