At Your Service, June 5, 2016
A pilot's view of an FBO, differs across pilot types.\xa0 The single engine private pilot has very different needs, expectations, and payment expectations from the corporate pilot, who is paid to ensure the passengers are happy and on time.\xa0 The view from the FBO is not so diverse, as regardless of type of pilot, the FBO staff wants to keep passengers\xa0comfortable, flight crews organized and airport tenants happy.\xa0 At least the good FBO's provide the same customer service regardless of type of aircraft, operation, or fuel purchases.\xa0 Tonight, meet Reyna Vigil, who recently moved to Chicago to manage the customer service staff at Hawthorne Global Aviation Services at KPWK.\xa0 Reyna discusses her role and it's challenges and rewards for a job well done.
Thanks for listening.\xa0
Blue Skies and Tailwinds!
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