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GUESTS BIO\n\nAdam Knight - is the Principal at Knowing Hospitality, a full-service hotel management company, and Host of The Proven Principles Podcast. He brings 25 years of experience across luxury brands and independent companies. A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you\u2019re diving into a P&L, the next you\u2019re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.\n\nHIGHLIGHTS OF THE EPISODE\n\n03:31 \xa0Adam\u2019s biography\n\n04:23 \xa0The beginning of how he got into the hospitality industry and where it\u2019s taking him.\n\n07:43 \xa0The biggest opportunity in real estate right now.\n\n09:53 \xa0Adam\u2019s outlook on 2021\u2019s hospitality industry.\n\n12:25 \xa0Why it\u2019s going to be a bit of a bloodbath.\n\n14:35 \xa0Adam\u2019s take on how you advertise/capitalize on the travel trend right now?\n\n18:22 \xa0New normal trends on boutique hotels and other levels of the hospitality business.\n\n19:17 \xa0Hybrid model of vacation rentals and hotel.\n\n20:37 \xa03 biggest mistakes that Airbnb hosts can learn from hotel owners\n\n23:37 \xa0Service providers that automatically adjust rates based on local data.\n\n25:28 \xa0The biggest thing that people can implement on their Airbnb business from the hospitality side that could make a big difference.\n\n28:55 \xa0Put yourself in a guest\u2019s shoes.\n\n33:18 \xa0The reality that someone\u2019s not going to like the experience.\n\n34:47 \xa0The way you handle problems makes a big difference.\n\n37:08 \xa0The thing to keep in mind when you respond to negative reviews.\n\n38:35 \xa0Adam\u2019s standpoint on some best practices to create a standard system for your short-term rental business.\n\n45:53 \xa0Creating a culture of a cohesive team.\n\n48:13 \xa0Good characteristics when hiring your right-hand man/woman.\n\n50:46 \xa0Wher can people get in touch with Adam Knight.\n\n51:42 \xa0The no. 1 secret to success with short-term rentals or hospitality.\n\n\n\nBOOKS MENTIONED:\n\nGood to Great - Jim Collins\n\n\n\nNOTABLE QUOTES (KEY LESSONS):\n\n\n\n"You potentially have millions of people around in your city that want to\n\ncome in and get out of the house because the kids are screaming and they can't\n\nget any work done, and they'll buy a block of time every so often from you to be\n\nable to get their jobs done or just get away from the craziness" - Adam Knight\n\n"The mindset that people need to get into it to understand that you sell experiences"\n\n- Adam Knight\n\n"If you are proactive in communication and just make sure that you win in every single\n\nguest every single time you're going to be successful." - Adam Knight\n\n\n\nCONNECTING WITH THE GUESTS\n\nWebsite: knowinghospitality.com\n\nLinkedIn: https://www.linkedin.com/in/adamknight/\n\nInstagram: https://www.instagram.com/adamknight/\n\nLearn more about your ad choices. Visit megaphone.fm/adchoices