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GUESTS BIO\n\nAntonio & Dominique is involved in hospitality on various fronts. Together they own Guestxinside, a company that focuses on the psychological aspects of the customer/guest journey. They inspire brands to be memorable, creating profitable customer journeys, and train staff accordingly. Antonio also owns an Italian restaurant with his brother in the Netherlands.\n\n\n\nHIGHLIGHTS OF THE EPISODE\n\n06:56 \xa0Antonio & Dominique\u2019s introduction\n\n07:58 \xa0How they started their company.\n\n16:34 \xa0Why smell is important to enhance the guest experience.\n\n19:56 \xa0What elements to look for to create an awesome guest experience.\n\n24:05 \xa0A powerful aspect that they consider when developing guest journeys.\n\n27:17 \xa0Creating something memorable, something different on your Airbnb.\n\n28:10 \xa0How you can give a gift to a person that you don\u2019t know.\n\n29:32 \xa0The difference between hotels and Airbnb.\n\n31:39 \xa0A tip for any short term rental owner or an Airbnb guy.\n\n33:37 \xa0Thinking through that customer experience.\n\n34:40 \xa0Building an experience and a story.\n\n35:41 \xa0Leveraging scent of smell on your short term rental business.\n\n36:21 \xa0Having positive emotion from your accommodation makes them want more.\n\n38:53 \xa0Things that people should concentrate on customer care.\n\n41:38 \xa0Training yourself non-verbal communication.\n\n42:55 \xa0A couple of tricks when you\u2019re not meeting with guests.\n\n45:45 \xa0How to understand someone without seeing them in person.\n\n44:27 \xa0What you can do to show that we care on the messaging or on the listing.\n\n48:02 \xa0Make sure they never have a doubt that you\u2019re a robot.\n\n50:11 \xa0Where can people find out about Antonio & Dominique and their company?\n\n50:54 \xa0Their #1 Secret to being successful in the hospitality industry.\n\n\n\nNOTABLE QUOTES (KEY LESSONS):\n\n"The experience should be good enough for most of the time and\n\nexceptional just occasionally." - Antonio\n\n"If you have a positive emotion you'll want more of that emotion." - Dominique\n\n"Spend your money according to making the guest experience better. And not\n\nnecessarily what you think you would like." - Emanuele Pani\n\n"Make sure that they should never have the doubt that you're a robot.\n\nMake sure that they should have the feeling that they are dealing with\n\na human being." - Antonio\n\n"Focusing more on how you make people feel not just the experience." - Michael Sjogren\n\n\n\nCONNECTING WITH THE GUESTS\n\nLinkedIn: https://www.linkedin.com/company/guestxinside/\n\nAntonio\u2019s LinkedIn: https://www.linkedin.com/in/antonio-pibia-05baa4172/\n\nDominique\u2019s LinkedIn: https://www.linkedin.com/in/dominiquedegroot/\n\nWebsite: \xa0http://www.guestxinside.com/\n\nLearn more about your ad choices. Visit megaphone.fm/adchoices