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What can service designers learn from how different industries, different markets and even different countries respond to the value of our field? Because as you know not everyone perceives the need for service design in the same way we do.\n\nIn this episode Slavo Tuleya shares his experience from setting up an innovation lab focussed on mobility services in China. Slavo has a nice comparison as he previously setup a similar lab in Europe.\n\nIt might not come as a big surprise that the perception of service design in China is different compared to other parts of the world. But it's not just the perception. It's also way you need to work as a service designer. \n\nA specific thing we talk about is how you collect feedback within your design process. Collecting feedback from users and stakeholders is vital in order to make sure you're on the right track. But what if people aren't used to giving feedback? How can you still collect the data you need? \n\nAnd finally we also discuss why it is so important to be able to actually show what service design looks like in practice and have tangible evidence of the work that you've done. Because if you want to give people the confidence to work with you showing theoretical models just won't cut it. You need to show dirty hands.\n\nEVERY SHARE HELPS\nSo if you know someone who might be interested in the topics we've discussed in this episode make sure to share it with them.\n\n----- [ EPISODE GUIDE ] -----\n\n04:00 - First encounter with Service Design\n05:10 - Why is the perception of service design different in different markets?\n12:30 - How many feedback mechanisms are enough?\n21:20 - When will we let people experience service design on the inside?\n29:20 - Big question: How do different industries respond to service design?\n\n----- [ LINKS FROM THE EPISODE ] -----\n\n* Personal site \u279c https://go.servicedesignshow.com/89rx4\n* Slavo on LinkedIn \u279c https://go.servicedesignshow.com/z58ht\n* Kiuub Studio \u279c https://go.servicedesignshow.com/w6phv\n* Service Design CZSK \u279c https://go.servicedesignshow.com/0z9fd\n\n----- [ MORE EPISODES ] -----\n\nEnjoyed the show? Take a look at some of the other episodes.\nhttps://go.servicedesignshow.com/spotify\n\nYOUTUBE\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\nhttps://go.servicedesignshow.com/youtube\n\nFACEBOOK\nCheck the Facebook page where you'll find more content and can discuss the episodes.\nhttps://go.servicedesignshow.com/facebook\n\nINSTAGRAM \nGet an exclusive behind the scenes look of the Show.\nhttps://go.servicedesignshow.com/instagram\n\n----- [ FREE COURSE ] -----\n\nHOW TO EXPLAIN SERVICE DESIGN\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!\nhttps://servicedesignshow.com/free-course