What service design professionals need to know about AI / Jillian Powers / Episode #156
It's not a secret... Every day we are outsourcing more and more of our decisions to AI algorithms.
\nSome of these decisions are frivolous, like determining if that's a cat in the photo. Other decisions are of much higher stake, like whether you will get that medical treatment.
\nEspecially with the last kind of decisions, we'd better ensure that these algorithms are designed and used responsibly. And according to Jillian Powers, service design professionals must play a vital role in this process.
\nThis means we need to get familiar and comfortable with this new technology. But how? Well, in this episode, Jillian gives a "data science 101" for designers. I assure you that there won't be any complex computer math that you need to understand. On the contrary, you'll hear that bringing the human perspective into the conversation is the thing that's currently missing.
\nThis is one of those episodes that shines a light on a blind spot that you didn't even realize you had. So grab your notebook and click the link below! I feel Jillian does a great job at demystifying AI to the point that it might even get you excited to get involved :)
\nEnjoy the conversation and keep making a positive impact!
\n--- [ 1. GUIDE ] ---
\n00:00 Welcome to episode 156
\n03:30 Who is Jillian
\n04:30 Lightning round
\n06:30 Jillian's journey
\n10:45 Unpacking AI
\n15:45 Understanding the AI backend
\n19:30 Things to be mindful of
\n22:15 It's up to the humans
\n23:45 When is it unethical not to use AI
\n24:45 The role of service design
\n27:30 The good and bad examples
\n29:30 Where are the service designers
\n32:30 How to make AI better
\n34:45 AI in the design process
\n37:00 Working with biases
\n38:45 How do we get involved
\n42:15 When do people reach out
\n44:45 Moments of entry
\n49:30 Where to start
\n52:15 The biggest misconceptions
\n54:45 Is it for me?
\n56:15 Final thoughts
--- [ 2. LINKS ] ---
\n- \n
- https://www.linkedin.com/in/jillian-powers-phd-6b7b4420/ \n
- Episode with Carly Burton (YouTube) - https://youtu.be/aBQyUQ0UJWc \n
- Algorithmic Justice League - https://www.ajl.org \n
- Book: Weapons Of Math Destruction - https://amzn.to/3A619gm \n
- Anatomy of AI - https://anatomyof.ai/ \n
--- [ 3. CIRCLE ] ---
\nJoin our private community for in-house service design professionals who want to make a change in their organisation.
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