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Your work as a service designer is not just about successfully finishing a single project. The goal is to contribute to long lasting change and influence the way of thinking within organisations. \n\nBen Reason makes the argument in this episode that "service design makes things more humane". If this is the case it's far too important to be driven you all the time.\n\nSo there is a lot at stake to change organisations through your work. Otherwise an organisation will quickly revert to their old ways of working once you're going. \n\nBut as you've probably experienced, creating long lasting change is not an easy task by any means. \n\nOn your journey you have to deal with a lot of organisational legacy which is fighting against this new approach called service design.\n\nWhat this means is that as a modern service designer you need to be playing chess on 3 boards at the same time!\n\nJust focussing on successfully delivering a project isn't enough anymore.\n\nIn this episode you're going to learn from Ben Reason what these 3 chess boards of service design are.\n\n--- [ GUIDE ] -\u2014\n\n00:00 Welcome to episode 108\n02:35 Who is Ben Reason\n02:55 60 second rapid fire\n05:15 How do you bring service design into organisations\n09:05 Making things more humane\n10:30 Tackling scary challenges\n11:55 What is keeping us back\n14:15 A rollercoaster ride\n19:50 The real challenge in service design\n22:25 The legacy of design\n25:25 When things don't work out\n27:55 Know what you're getting into\n29:40 You need a mix of 3 things\n32:40 Training clients on the job\n36:20 Changes in service design\n40:20 What if enterprise software was more like service design\n41:10 The qualities of service design\n42:10 Sustainability and service design \n44:40 Get in touch with Ben\n45:55 Final thoughts\n\n--- [ LINKS ] ---\n\n* https://www.linkedin.com/in/breasy/\n* https://twitter.com/breasy\n* https://www.liveworkstudio.com/\n* https://www.liveworkstudio.com/articles/designing-in-the-anthropocene/\n* Braiding Sweetgrass (book) - https://amzn.to/3jzX1vm\n\n--- [ MORE ] ---\n\nEnjoyed the show? Take a look at some of the other episodes.\nhttps://go.servicedesignshow.com/spotify\n\nYOUTUBE\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\nhttps://go.servicedesignshow.com/youtube\n\nINSTAGRAM\nGet an exclusive behind the scenes look of the Show.\nhttps://go.servicedesignshow.com/instagram\n\n--- [ FREE COURSE ] ---\n\nHOW TO EXPLAIN SERVICE DESIGN\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!\nhttps://servicedesignshow.com/free-course