What it means for service design to grow up / Louise Downe / Episode #36
New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general.\n\n----------------------------------------\n\nEPISODE GUIDE\n01:55 - First encounter with Service Design\n03:55 - How might we scale service design in a sustainable way?\n16:00 - Is our current understanding of what a service designer does fit for purpose?\n26:20 - Big question: is service design moving in-house?\n\n----------------------------------------\n\nLINKS FROM THE SHOW\nGovernment Digital Service \u279c https://gds.blog.gov.uk/\nDigital Service Standard \u279c https://www.gov.uk/service-manual/service-standard\n\nMORE EPISODES\nEnjoyed the show? Take a look at some of the other episodes \u279c @servicedesignshow\n\nYOUTUBE CHANNEL\nEvery episode of the Service Design Show is also available as via the official YouTube channel \u279c youtube.com/servicedesignshow\n\nFACEBOOK PAGE\nCheck the Facebook page where you'll find more content and can discuss the episodes \u279c facebook.com/servicedesignshow\n\nUNIVERSITY\nWant to dig deeper into the topic we talk about on the show, check out the Service Design Show University \u279c learn.servicedesignshow.com