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How can we leverage human psychology to create a better service experience? That's the main topic in this episode with Luke Battye.\n\nShould we really focussing on improving the experience in certain touchpoints? Or should we focus more on searching for ways to improve the memory of the service experience... \n\nThe last thing we discuss is how can we use psychology to help teams solve problems in less time. And who doesn't want that right?\n\nSuper cool episode on the crossover between human psychology, behavioural economics and service design.\n\n----------------------------------------\n\nEPISODE GUIDE\n02:23 - The first encounter with Service Design.\n04:48 - How can we take advantage of the quirks of human decision making?\n14:13 - What if we got it all wrong about experience design?\n20:50 - How can we help teams solve problems in less time?\n27:05 - Big question: What kind of services are we going to need in a world where we don\u2019t have to work anymore?\n\n----------------------------------------\n\nLINKS FROM THE EPISODE\n* Mindjam \u279c https://go.servicedesignshow.com/pfa39\n* Sprint Valley \u279c https://go.servicedesignshow.com/es0gw\n* Luke on LinkedIn \u279c https://go.servicedesignshow.com/53515\n\nMORE EPISODES\nEnjoyed the show? Take a look at some of the other episodes \u279c @servicedesignshow\n\nYOUTUBE CHANNEL\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\nhttps://go.servicedesignshow.com/youtube\n\nFACEBOOK PAGE\nCheck the Facebook page where you'll find more content and can discuss the episodes.\nhttps://go.servicedesignshow.com/facebook\n\nTHE UNIVERSITY\nWant to dig deeper into the topic we talk about on the show, check out the Service Design Show University.\nhttps://go.servicedesignshow.com/university