The secret to building a customer centric culture / Dave Gray / Episode #8
Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture.\n\n----------------------------------------\n\nEPISODE GUIDE\n1:22 - First encounter with Service Design.\n3:49 - How might we create more customer centric organisations?\n10:02 - Why do I say culture is norms, habits and behaviours?\n25:19 - How can we shift the internal workings?\n30:05 - Beginners tip: find those peers and start learning from them!\n32:15 - Daves question for the viewers.\n32:45 - A brief insight into Liminal Thinking.\n\n----------------------------------------\n\nABOUT DAVE GRAY\n@DaveGray \u279c https://goo.gl/P3W3Me\n\u279c http://xplaner.com/\n\u279c https://medium.com/@davegray\n\nLINKS FROM THE SHOW\nXPlane \u279c http://goo.gl/5l9Wwu\nCulture Map \u279c http://goo.gl/FU6XRo\nGamestorming (the book) \u279c http://goo.gl/B7bQPP\nThe Connected Company (the book) \u279c https://goo.gl/kjeJc9\nLiminal Thinking (the book) \u279c http://goo.gl/K2Cw4m\nLiminal Thinking The pyramid of belief (video) \u279c https://goo.gl/TzG52t\nService Design Chapter in St. Louis \u279c https://goo.gl/1bPg22