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Have you heard about Workplace Empathy? It\u2019s a powerful movement championed by dr. Emma Jefferies.\n\nThe idea is that too often we leave ourselves at the (remote) door when we put our professional hats on.\n\nThis is a recipe for a lot of nasty things like work related stress and burnouts.\n\nThe antidote to this might be closer than you think.\n\nWhat would happen when you employ the same levels of empathy towards the people you work with as you do towards the end-users in your projects?\n\nAccording to Emma this increases productivity, engagement and overall well-being.\n\nBut there\u2019s a challenge\u2026\n\nShowing empathy means that you need to slow down and listen. Truly listen to the people around you.\n\nWhen you work in an environment where everything is driven by deadlines slowing down requires a lot of courage.\n\nIn this conversation Emma shares some inspiring stories of how Workplace Empathy has transformed teams and what potential it holds for you.\n\nAfter this episode you\u2019ll know how to take the first steps to get this movement started within your organisations. Even there currently seems little time or acceptance for it!\n\n--- [ GUIDE ] ---\n\n00:00 Welcome to episode 120\n03:00 Who is Emma\n04:00 60 second rapid fire\n05:35 It started in Brazil\n08:50 Impacting well-being\n10:45 Humanizing organisations\n14:00 Getting rid of Us and Them\n20:45 Finding the space to listen\n27:30 The limits of empathy\n34:00 The influence of environment\n36:00 Which skills matter\n41:30 What's next\n44:00 Episode summary\n44:45 Get in touch with Emma\n45:30 Final thoughts\n\n--- [ LINKS ] ---\n\n* https://www.linkedin.com/in/emmajefferies/\n* http://dremmajefferies.com/\n* Design Transitions (book) - https://amzn.to/2N33Rz7\n\n* Black Fatigue (book) - https://amzn.to/2NL1iSj\n* IBM 3.0 - https://www.ibm.com/blogs/services/2020/09/16/make-human-experience-your-organizational-compass/\n\n* Nonviolent Communication Language (book) - https://amzn.to/3dVgA1B\n* Compassion based living - https://www.mindfulnessassociation.net/weekly-challenge/compassion-based-living-course/\n* https://gestaltcentre.org.uk/course/group-facilitation-programme/\n* Servant leadership course - https://www.greenleaf.org/academy/ \n\n--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.\n\nhttps://servicedesignshow.com/free-course