Is this the end of the agency / Sarah Drummond / Episode 42
Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity what will be the role of the agency in the future? We also discuss how frontline staff can be even more involved an empowered to design services. \n\n----------------------------------------\n\nEPISODE GUIDE\n02:05 - Your first encounter with Service Design\n04:50 - How can we build capacity for service design?\n11:56 - How far can our future role go?\n18:50 - What if frontline staff were in charge of changing the system?\n24:45 - Big question: How are you being measured \n\n----------------------------------------\n\nLINKS FROM THE EPISODE\nWe Are Snook \u279c https://go.servicedesignshow.com/zsbpp\nSarah on LinkedIn \u279c https://go.servicedesignshow.com/91nxf\n\nMORE EPISODES\nEnjoyed the show? Take a look at some of the other episodes \u279c @servicedesignshow\n\nYOUTUBE CHANNEL\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\nhttps://go.servicedesignshow.com/youtube\n\nFACEBOOK PAGE\nCheck the Facebook page where you'll find more content and can discuss the episodes.\nhttps://go.servicedesignshow.com/facebook\n\nTHE UNIVERSITY\nReady to take your skills to the next level? Check out the Service Design Show University!\nhttps://go.servicedesignshow.com/university