Ep 132: Are You Meeting Your Clients Expectations?
Are you meeting your client\u2019s expectations?\n\nThat\u2019s no longer enough!\n\nWith Zillow, Redfin, Realtor.com, and all those websites out there, your client\u2019s expectations can be easily met!\n\nSee, you have to strive to exceed your client\u2019s expectations! If you aren\u2019t going above and beyond, you are not making a lasting impression.\n\nWe\u2019ve just hired a CHA - a client happiness advocate - because exceeding expectations is so important to us.\n\nOur clients are so amazed after each transaction: they are so amazed by how we\u2019ve gone above and beyond for them! When it comes time for a referral, you know they\u2019ll be thinking of us!\n\nYou won\u2019t want to miss this Tip Tuesday episode of the Selling the Dream podcast, where I remind you that just meeting your client\u2019s expectations isn\u2019t enough!\n\nThanks for joining us on Selling the Dream - we wouldn\u2019t be where we are without you listening, and giving your feedback! Make sure that you give us a rating and review on iTunes: that would mean the world to me, and will help us get even more amazing guests on our Friday episodes of the show.\n\nHighlights of this episode:\n\n\n\nAre you meeting client expectations? That\u2019s no longer enough!\n\n\nOur clients are hit with so much information, and can get their expectations met easily elsewhere.\n\n\nWe hired a CHA - client happiness advocate, and that\u2019s made a huge difference!\n\n\nOne of the keys in knowing how to understand your client - what is important to them? What do they do?\n\n\nWhen you learn facts about your client, put them in your CRM so you can remember them!\n\n\nThis helps your clients and leads know that you are actually paying attention to what they say, so they trust that you are listening to them when they tell you what they need!\n\n\n\nHey everybody, thank you so much for spending time with us today: would you do me a giant favor and share this podcast with fellow realtors, and leave a review. Your reviews help this podcast get shared with more people. If there\u2019s ever a topic that you\u2019d like to hear us cover on the podcast, just send me a message: my contact information is below.\n\nConnect with me (Tom):\n\n\n2nd Home Agents website\n\n\nFacebook\n\n\nInstagram\n\n\nYouTube\n\n\n\nSubscribe to the Show\nDon\u2019t miss a single episode of the podcast. You can search for \u201cSelling the Dream\u201d on any of your favorite listening platforms,